Ensure accurate campaign reporting on Blockchain-Ads by resolving problems with data or reports, such as delays or missing conversions.
This guide helps you troubleshoot and fix reporting issues using HUB tools.
Steps to Fix Reporting Issues
Resolve reporting issues in minutes:
- Check the HUB Reporting tab to view data (e.g., impressions, conversions).
- Refresh the page or wait 5-15 minutes for data sync.
- Verify pixel installation and event setup (e.g., clicks, sign-ups—see Article 4).
- Clear filters (date, segment) if no data appears.
- Export data as CSV and test for accuracy.
- If integrated, re-connect Google Analytics or Blockchain Analytics in HUB settings.
- Contact support@blockchain-ads.com with a screenshot and campaign ID if issues persist.
Common Issues: Data delay (e.g., no recent metrics), missing conversions (e.g., zero events), inaccurate metrics (e.g., wrong numbers), empty reports (e.g., no data).
Best Practices: Check reports daily for timely insights; use filters (e.g., date, segment) strategically; integrate tools like Google Analytics for deeper analysis; export CSVs regularly for backup.
Troubleshooting: Reports still empty? Contact support with campaign ID and details. Discrepancies in metrics? Cross-check pixel events or use server-to-server (S2S) tracking. Export failed? Try a different browser or check file permissions.
Table: Reporting Issues and Fixes
FAQs
- Why is there a data delay? Normal sync takes 1-5 minutes; refresh or wait longer.
- Why is data missing? Verify pixel installation and event triggers (see Article 4).
- Why are metrics inaccurate? Check event configurations or use S2S tracking.
- Why did CSV export fail? Try a different browser or check file permissions.
- Integration issues with GA? Re-connect Google Analytics in HUB settings.
- What file formats for export? CSV only, downloadable from HUB Reporting.
