Prepaid Balance Management

Your account operates on a prepaid balance system, where funds are added upfront and deducted as spend occurs.

Steps to Manage Prepaid Balance

Manage your balance in minutes:

1. Log in to the HUB dashboard and navigate to the "Billing" tab.
2. View your current balance displayed at the top of the page.
3. Add funds as needed via "Deposit Funds" (see Article 1).
4. Set low-balance notifications in HUB settings to receive email alerts.
5. Monitor deductions in real-time as campaigns run.
6. Request refunds for unused balance by emailing support@blockchain-ads.com.

Best Practices: Maintain a buffer above your monthly spend (e.g., $200K+ for high-volume campaigns); enable low-balance notifications to prevent campaign pauses; review balance before launching large campaigns; allocate funds per campaign for budgeting.

Troubleshooting: Balance not updating? Refresh HUB or wait 5 minutes. Unexpected deductions? Review campaign spend in HUB reports (see Article 9). Low balance warning? Deposit promptly to avoid interruptions. Contact support@blockchain-ads.com for persistent issues.

Table: Balance Management Tips

FAQs

• How does the prepaid system work? Funds are deducted from your balance as ads are served.
• Where is the balance visible? Always shown in the HUB header and Billing tab.
• How to set notifications? Enable low-balance alerts in HUB settings.
• Are deductions delayed? Real-time for most; check transaction history for details.
• How to request a refund? Email support@blockchain-ads.com with amount and request details.
• Minimum balance threshold? No strict minimum, but keep $10,000+ for active campaigns.
• Refund timeline? Processed within 5-7 business days after approval.