Billing & Payments FAQs

Here ares some common billing and payment questions on Blockchain-Ads, and the answers to help manage your account efficiently.

Common Billing FAQs

1. What payment methods are available?
   Cryptocurrency (200+ options via NowPayment, e.g., BTC, ETH, USDT), Credit Card/Stripe, Bank Transfer, or Wise (see Article 1).
2. How does the prepaid system work?
   Funds are added upfront and deducted as ads are served, viewable in the Billing tab (see Article 2).
3. How do I get invoices?
   Invoices are automatically generated post-deposit or can be requested as prepayment invoices via the Billing tab (see Article 3).
4. Where can I view payment history?
   Access transaction history (deposits, deductions) in the Billing tab’s Payment History section (see Article 4).
5. How do I request refunds?
   Contact support@blockchain-ads.com with your account details and refund amount; processed within 5-7 business days.
6. How do I set up low-balance notifications?
   Enable email alerts in HUB settings, specifying a threshold (e.g., $10,000).
7. What’s the processing time for deposits?
   Instant for crypto/Stripe, 1-3 days for bank/Wise (see Article 1).

Best Practices: Review FAQs before contacting support to resolve issues quickly; use cryptocurrency for fast deposits; maintain a balance buffer for high-volume campaigns ($200K+/month); download invoices and history for accounting (see Articles 3, 4).

Troubleshooting: Unresolved issues? Provide transaction ID, payment method, or campaign details to support@blockchain-ads.com. Funds not appearing? Check transaction status (hash for crypto, reference for bank). Invoice missing? Redownload from Billing tab or check spam folder.

Table: Top FAQs

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