Billing & Payments FAQs

Here are some common billing and payment questions on Blockchain-Ads, and the answers to help manage your account efficiently.

Common Billing FAQs

1. What payment methods are available?
   Cryptocurrency (150+ assets via Now Payments, e.g., BTC, ETH, USDT), Credit Card via Stripe, or Bank Transfer (ACH domestically, SWIFT internationally).
2. How does the prepaid system work?
   Funds are added upfront and deducted as ads are served, viewable in the Billing tab.
3. How do I get invoices?
   Invoices are automatically generated post-deposit or can be requested as prepayment invoices via the Billing tab.
4. Where can I view payment history?
   Access transaction history (deposits, deductions) in the Billing tab's Billing History section.
5. Can I get a refund for unused funds?
   No. Deposited funds are non-refundable. A refund is only considered when a platform error is reported within 48 hours of the issue and at least 35% of the initial campaign budget has been spent.
6. How do I set up low-balance notifications?
   Enable email alerts in HUB settings, specifying a threshold (e.g., $10,000).
7. What's the processing time for deposits?
   Instant for crypto and card. Bank transfer takes 1 to 5 business days, up to 14 in some cases.

Best Practices: Review FAQs before contacting support to resolve issues quickly; use cryptocurrency for fast deposits; size your balance buffer to your own spend rate to avoid pauses; download invoices and history for accounting.

Troubleshooting: Unresolved issues? Provide transaction ID, payment method, or campaign details to contact@blockchain-ads.com. Funds not appearing? Check transaction status (hash for crypto, reference for bank). Invoice missing? Redownload from Billing tab or check spam folder.

Table: Top FAQs

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Next steps

• Billing Best Practices
• Invoices, receipts, and payment history
• Minimum deposit and daily budget