If your account has been restricted, you'll see an "Account restricted - please contact your account manager" banner in HUB, along with an Activate Account button in the top-right corner.
Steps to Reactivate
Log in to HUB: if your account is restricted, you'll see the warning banner immediately. Click Activate Account in the top-right corner.
This opens a Verification Meeting booking page with the Blockchain-Ads media team. Select a date and time (30 minutes), and confirm your time zone.
Attend the call: it covers defining campaign goals and metrics and re-qualifying for platform access.
Note: This mirrors the same Advertiser Qualification & Verification (AQV) process used for new accounts. Reactivation isn't a self-serve toggle; it's a re-verification call with the team.
Best Practices: Book the call as soon as you see the restriction banner rather than waiting, since campaigns stay paused until access is restored. Come prepared to speak to your campaign goals and metrics, since that's explicitly part of the call agenda.
Troubleshooting: Don't see the "Activate Account" button? Confirm you're logged into the correct account — it only appears when an account is actually restricted. Can't find a suitable time slot? Check the time zone selector; availability may look different across zones.
FAQs
- Do I need to re-verify my business details? Yes, the call covers qualifying for access again, similar to initial onboarding.
- Will my campaign data and history still be there after reactivation? Not confirmed by this flow — worth checking with your account manager directly.
- Is there a cost to reactivate? Not confirmed; the previous article claimed no fee (beyond re-funding the account), but this should be verified given the process has changed.
- What if I miss my booked verification call? Not shown here, check whether the same AQV missed-call policy applies (per the earlier AQV email: rebooking typically opens after ~30 days).
