A deposit has not appeared. Crypto needs on-chain confirmation and bank transfers take longest to clear. Check Settings › Billing for the record before contacting support.

A card payment failed. Restart from Deposit, generate a fresh payment link, and complete it on the Stripe page. Links expire.

Campaigns stopped unexpectedly. Check the balance first. An empty balance pauses everything.

You need an invoice or different company details. Both are in Settings › Billing. Update Company Details before your next deposit, since documents are generated from them.

For a prepayment invoice ahead of a transfer, contact support.

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