Troubleshoot an OpenRTB Integration
You receive no bid requests. Check the account is configured for RTB and the Bid URL is registered. Confirm the endpoint is publicly reachable and returns a response to a manual test. Check your stated geographies and formats actually match available supply.
You receive requests but win nothing. Your bids are probably below the clearing price or below bidfloor. Compare your bid prices against the floors in the requests. Confirm your bid is CPM, not a per-impression price.
Your responses are being discarded. Look at the timeout rate first. Responses arriving after tmax never enter the auction. Then validate your response against the specification: a missing impid, adomain, or crid invalidates an otherwise good bid.
Your win rate dropped suddenly. Check whether your endpoint's response time rose, whether the supply mix changed, and whether any creative was disapproved.
Reported spend does not match your own numbers. Wins are counted when the impression is recorded, not when the bid is submitted. Bids that win the auction but fail to render do not appear as spend. Compare over a full day rather than an hour.
For anything unresolved, contact support with your account ID, the time window, and a sample bid request ID.
