Account Access Issues

I cannot access my account

You cannot sign in. Use the password reset on the sign-in page. If the reset email does not arrive, check spam.

Your account shows as restricted. Accounts can be restricted after long inactivity or a compliance review. See Reactivate a closed account.

You are in the wrong account. If your campaigns are missing, check the account switcher at the top left. Agencies with several accounts commonly land in the wrong one.

You lost access after a team change. Another member with access can re-invite you from Settings › My Profile › People and sharing.

Your verification is still pending. Full dashboard access opens once verification completes.

Next steps

• Reporting Issues
• Performance Issues
• Ad Disapprovals and Reviews