Ad disapprovals occur when creatives or campaigns violate policies. This article guides you through understanding, fixing, and appealing disapprovals.
Steps to Fix Ad Disapprovals
- Log in to HUB and go to the Campaigns tab.
- Find the disapproved campaign (status: Disapproved) and click "View Details" to see the reason (e.g., misleading claims, low-quality assets).
- Edit the campaign: update creatives, URL, or targeting to address the issue (e.g., remove unsubstantiated promises).
- Resubmit for review; approvals take 24 hours.
- If needed, appeal via the "Appeal" button with explanation and evidence.
- Test new creatives in preview before resubmit.
- Monitor status in HUB notifications.
Common Reasons: Misleading content, non-compliant verticals (e.g., unverified tokens), technical errors (wrong specs), restricted products.
Best Practices: Review policies before upload; use high-quality assets (700KB max, clear CTAs); substantiate claims with evidence; test in staging for issues; include gating for regulated verticals.
Troubleshooting: Reason unclear? Contact support@blockchain-ads.com with campaign ID. Resubmit failed? Check for the same error and correct it. No appeal button? Wait for review completion or refresh HUB. Multiple disapprovals? Address patterns to avoid account flags.
Table: Common Disapprovals and Fixes
FAQs
- What’s the review time? 24 hours for initial submissions or resubmits.
- How does the appeal process work? Submit evidence via the "Appeal" button; response in 1-2 days.
- How to prevent disapprovals? Use HUB preview and compliance checker before submission.
- What if I have multiple disapprovals? Your account may be flagged—contact support to resolve.
- Can I get creative team help? Yes, request via HUB chat for compliant designs.
- Appeal success rates? Varies by issue; provide strong evidence for better chances.
