Here's how to fix common billing and payment problems on Blockchain-Ads, such as deposits, balances, or invoices, to keep your campaigns running smoothly.
Steps to Fix Billing Issues
Resolve billing problems in minutes:
- Log in to the HUB dashboard and navigate to the Billing tab to check your balance and payment history.
- For a missing deposit, verify the transaction (hash for crypto, reference for bank) and wait the processing time (instant for crypto/card, 1 to 5 business days for bank transfer, up to 14 in some cases).
- If funds aren't showing, contact contact@blockchain-ads.com with details (method, amount, transaction ID).
- For invoice errors, request a reissue via "Request Invoice" in the Billing tab.
- For low balance pauses, deposit more funds (minimum $10,000 initial) to resume campaigns.
- Review history with filters (date, method) for any discrepancies.
- To report a platform error affecting a deposit, contact support within 48 hours of the issue. See the refund policy below before assuming a deposit itself is refundable.
Common Issues: Delayed deposits (e.g., bank transfers), incorrect invoices (e.g., wrong amount), low balance pauses (e.g., campaigns stopped).
Best Practices: Use transaction IDs in all communications; deposit during business hours for faster support; keep a balance buffer sized to your own spend rate to avoid pauses; request prepayment invoices for large deposits.
Troubleshooting: Payment failed? Retry or switch method (e.g., from bank to crypto). Unexpected deductions? Review campaign spend in HUB reports. No history entry? Wait 5 minutes or provide ID to contact@blockchain-ads.com.
Refund policy
Deposited funds are non-refundable. A refund is only considered when a platform error is reported within 48 hours of the issue and at least 35% of the initial campaign budget has been spent. Outside those conditions, deposits are not refundable, including for unused balance.
Table: Billing Issues and Fixes
| Issue | Symptom | Fix Step | Prevention |
|---|---|---|---|
| Missing Deposit | Funds sent but not in balance | Contact with ID | Use correct wallet/details |
| Incorrect Invoice | Wrong amount/details | Re-request via form | Verify before pay |
| Low Balance Pause | Campaigns stopped | Deposit more | Set alerts |
| Failed Payment | Error during transact | Retry/switch method | Check card limits |
| Platform-error refund request | Suspected platform error affecting spend | Report within 48 hours, with 35% of budget spent | Report immediately, do not wait |
FAQs
- What causes deposit delays? Crypto and card are instant; bank transfer takes 1 to 5 business days, up to 14 in some cases.
- Wrong balance after deposit? Refresh HUB or contact support with proof (e.g., hash/reference).
- Can I get a refund for unused funds? No. Deposits are non-refundable. The only exception is a platform error reported within 48 hours with at least 35% of the initial campaign budget spent.
- Invoice missing from email? Redownload from Billing history or check spam folder.
- Payment failed during deposit? Retry with the same method or switch (e.g., to card).
