Here's how to fix common billing and payment problems on Blockchain-Ads, such as deposits, balances, or invoices, to keep your campaigns running smoothly.
Steps to Fix Billing Issues
Resolve billing problems in minutes:
- Log in to the HUB dashboard and navigate to the Billing tab to check your balance and payment history.
- For a missing deposit, verify the transaction (hash for crypto, reference for bank) and wait the processing time (instant for crypto/Stripe, 1-3 days for bank/Wise).
- If funds aren't showing, contact support@blockchain-ads.com with details (method, amount, transaction ID).
- For invoice errors, request a reissue via "Request Invoice" in the Billing tab.
- For low balance pauses, deposit more funds (minimum $10,000 initial) to resume campaigns.
- Review history with filters (date, method) for any discrepancies.
- Appeal refunds for unused funds via support if needed.
Common Issues: Delayed deposits (e.g., bank transfers), incorrect invoices (e.g., wrong amount), low balance pauses (e.g., campaigns stopped).
Best Practices: Use transaction IDs in all communications; deposit during business hours for faster support; keep a balance buffer to avoid pauses; request prepayment invoices for large deposits.
Troubleshooting: Payment failed? Retry or switch method (e.g., from bank to crypto). Unexpected deductions? Review campaign spend in HUB reports. No history entry? Wait 5 minutes or provide ID to support@blockchain-ads.com.
Table: Billing Issues and Fixes
FAQs
- What causes deposit delays? Crypto/Stripe instant, bank/Wise 1-3 days—check transaction status.
- Wrong balance after deposit? Refresh HUB or contact support with proof (e.g., hash/reference).
- Refund timeline for unused funds? 1-3 days after support approval.
- Invoice missing from email? Redownload from Billing history or check spam folder.
- Payment failed during deposit? Retry with the same method or switch (e.g., to Stripe).
