Blockchain-Ads Help Center

Pausing or Canceling an Account

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Pausing or Canceling an Account

Blockchain-Ads allows pausing campaigns or canceling the account.

Steps to Pause Campaigns:

  • Log in to the HUB dashboard and go to the Campaigns tab.
  • Find your campaign and toggle the pause switch.
  • Confirm the action, data is retained, and billing stops instantly.

Steps to Cancel Account:

  • Profile Settings > Account Status.
  • Click "Request Cancellation."
  • Confirm; campaigns pause, balance reviewed (2-3 days).

Best Practices: Pause for short breaks; cancel if permanent; request data export.

Troubleshooting: Cancel not processing? Contact with ID.

Table: Pause vs. Cancel Overview

Action Effect Reversible Tip
Pause Stops campaign delivery, no billing Yes Use to refine targeting or budgets.
Cancel Disables account, balance reviewed Limited (90 days) Request export for analytics retention.

FAQs

  • What’s the refund timeline? Unused funds are processed in 2-3 days post-cancellation, check your balance in HUB.
  • Can I reactivate after canceling? Yes, within 90 days by contacting support; after that, reapply via the website.
  • What happens to data after canceling? Retained for 90 days per privacy policy, then deleted, export beforehand if needed.
  • Impact of pausing? No billing or ad delivery, but all settings and data stay intact for quick resumption.
  • Any cost for canceling? No fees, just a balance review to process refunds.
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