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Topics
Blockchain-Ads allows pausing campaigns or canceling the account.
Steps to Pause Campaigns:
- Log in to the HUB dashboard and go to the Campaigns tab.
- Find your campaign and toggle the pause switch.
- Confirm the action, data is retained, and billing stops instantly.
Steps to Cancel Account:
- Profile Settings > Account Status.
- Click "Request Cancellation."
- Confirm; campaigns pause, balance reviewed (2-3 days).
Best Practices: Pause for short breaks; cancel if permanent; request data export.
Troubleshooting: Cancel not processing? Contact with ID.
Table: Pause vs. Cancel Overview
FAQs
- What’s the refund timeline? Unused funds are processed in 2-3 days post-cancellation, check your balance in HUB.
- Can I reactivate after canceling? Yes, within 90 days by contacting support; after that, reapply via the website.
- What happens to data after canceling? Retained for 90 days per privacy policy, then deleted, export beforehand if needed.
- Impact of pausing? No billing or ad delivery, but all settings and data stay intact for quick resumption.
- Any cost for canceling? No fees, just a balance review to process refunds.
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