Policy issues arise from violations like prohibited content or non-compliance. This article helps resolve and prevent them.
Steps to Fix Policy Issues
Resolve violations in minutes:
- Check HUB notifications for violation details (e.g., illegal content, misleading claims).
- Edit the campaign or creatives to comply (e.g., remove deceptive claims, adjust targeting).
- Resubmit for review; approvals take 24 hours.
- If your account is flagged, provide documentation (e.g., licenses) via support@blockchain-ads.com.
- Appeal if you disagree, using the "Appeal" button with evidence (e.g., claim substantiation).
- Review policy updates in HUB’s policy section to stay informed.
- Test future campaigns in HUB preview to catch issues early.
Common Violations: Illegal services (e.g., unlicensed products), misleading claims (e.g., guaranteed returns), unverified launches (e.g., token without docs), explicit adult content without gating, prohibited products (e.g., weapons, drugs).
Best Practices: Read platform policies before campaign setup; use HUB’s compliance checker for creatives; add gating or geo-restrictions for regulated verticals; document claim substantiations for appeals.
Troubleshooting: Unclear violation reason? Contact support@blockchain-ads.com with campaign ID for clarification. Repeated violations? Review all campaigns for compliance. No appeal button? Wait for review completion or refresh HUB.
Table: Policy Violations and Fixes
FAQs
- What are common violation causes? Misleading claims, restricted content, or unverified verticals.
- How long for appeal response? 1-2 days after submitting evidence.
- Can my account be suspended? Rare, but possible for repeated violations—fix issues promptly.
- How are policy changes communicated? Via HUB notifications and policy section updates.
- How to prevent violations? Use HUB preview and compliance checker before submission.
- How often are policies updated? Periodically; check HUB for the latest updates.
