Here's how to regain access to your Blockchain-Ads account quickly by resolving login or access problems, like forgotten passwords or suspensions:
Steps to Fix Account Access Issues
Resolve access issues in minutes:
- Try password reset via the "Forgot Password" link on the HUB login page.
- Check your email (including spam/junk) for the reset link and follow instructions.
- If no email is received, contact support@blockchain-ads.com with your account details (e.g., email, account ID).
- For suspensions, review HUB notifications for violation details and appeal via the provided link.
- Verify browser compatibility or clear cache if the login page fails to load.
- Use incognito mode to test for browser-related issues.
- If using a multi-user account, check role permissions with your admin.
Common Issues: Forgotten password, account suspension (e.g., policy violations), browser errors, role restrictions.
Best Practices: Use strong, unique passwords with a password manager; enable two-factor authentication (2FA) in HUB settings; log out from shared devices; contact support early for suspensions to avoid delays.
Troubleshooting: Still locked out? Provide account ID and details to support@blockchain-ads.com. VPN causing issues? Disable it and retry. No reset email? Verify your registered email or check spam. Role restrictions? Ask your admin to update permissions.
Table: Access Issues and Fixes
FAQs
- Why didn’t I receive the reset link? Check spam/junk folder or contact support@blockchain-ads.com with your account email.
- Why is my account suspended? Review HUB notifications for violation details and appeal.
- Browser issues preventing login? Try Chrome or incognito mode; clear cache or update browser.
- Can’t access features due to role? Your admin can update permissions in HUB settings.
- Lost access to registered email? Support can verify identity with account details.
- MFA issues? Disable 2FA via support if locked out; re-enable after access.
