Refund Policy
Eligibility for Refund
Refunds are only available under specific conditions and will not be issued unless all requirements are met.
Platform Errors
1. If a campaign fails due to a verified platform error, a refund may be issued
2. The issue must be reported within 48 hours of the malfunction.
3.Blockchain-Ads will investigate the issue and determine whether a refund or credit is warranted.
Undelivered Ad Spend
1. Unused advertising credit resulting from system failures on our end may be refunded or applied as account credit.
2. No refunds will be provided for client-side issues, such as non-compliance with ad policies, insufficient creatives, or delays in approval.
3. Clients must spend at least 35% of the initial campaign budget to be eligible for a refund request.
Service Misrepresentation
1. If a service has been grossly misrepresented, claims submitted within 5 business days of the campaign start date will be reviewed.
2. If validated, a partial refund may be issued, subject to applicable deductions.
Non-Compliance
Accounts suspended for violating Terms of Service (fraud, unauthorized use, or ad policy violations) are ineligible for refunds.
Non-Refundable Situations
1. Platform Misuse: Refunds will not be issued if the user fails to follow platform guidelines or neglects to provide required materials.
2. Performance Dissatisfaction: Performance Dissatisfaction: Campaign performance (CTR, conversions, leads) is not guaranteed, and refunds based on performance dissatisfaction will not be issued.
3. Fraudulent Activity: Accounts flagged for suspicious behavior are ineligible for refunds.
Additional Terms
Inactivity: Accounts inactive for 6 months or more will lose eligibility for refunds.
Minimum Spend Requirement: Refunds are only available after spending at least 35% of the campaign budget.
Refund Request Procedure
To request a refund, contact the Blockchain-Ads Compliance Team at admin@blockchain-ads.com with your campaign details.
1. Refund requests must be submitted within 14 days of the campaign end date.
2. Refunds will be processed within 7–14 business days, subject to applicable deductions.
3. Cryptocurrency refunds: Unused balances will be refunded based on the USD value at the time of deposit, regardless of cryptocurrency price fluctuations.
4. Once an account is handed over to the Compliance team for review, our support and managed service teams can no longer interfere or assist with the account. All communications and resolutions must go directly through Compliance.
Non-Refundable Processing Fees
All refund requests are subject to the following non-refundable fees:
20% Managed Service Fee: Applies if the campaign involved any managed service provided by our team.
10% Design Fee: Applies if Blockchain-Ads provided banner or ad design services.
$2,500 Refund Processing Fee: This fee is non-refundable under any circumstances.
Final Statement
By using Blockchain-Ads, you agree to the terms outlined above.For general inquiries, please contact our support team.
For specific requests, reach out to the Blockchain-Ads team via Telegram or email us at contact@blockchain-ads.com.
