At Blockchain-Ads, we prioritize delivering high-quality services while maintaining transparency. Please review our refund policy below.

Eligibility for Refund

Refunds are only available under specific conditions and will not be issued unless all requirements are met.

1. Platform Errors
   If a campaign fails due to a verified platform error, a refund will be considered. The issue must be reported within 48 hours, and Blockchain-Ads will investigate the malfunction.
2. Undelivered Ad Spend
   Unused advertising credit due to system failures on our end may be refunded or credited. No refunds will be provided for client-side issues (e.g., non-compliance with ad policies).
3. Service Misrepresentation
   If a service is grossly misrepresented, we will review claims made within 5 business days of the campaign start date. Valid claims may result in a partial or full refund.
4. Non-Compliance
   Accounts suspended for violating Terms of Service (fraud, unauthorized use, or ad policy violations) are ineligible for refunds.
5. Cancellation Requests
   Campaigns canceled before launch may be refunded. Live campaigns are non-refundable. Pre-booked campaigns are non-refundable under all circumstances.

Non-Refundable Situations

• Platform Misuse: Refunds will not be issued if users fail to follow platform guidelines or provide necessary materials.
• Performance Dissatisfaction: Campaign performance (CTR, conversions, leads) is not guaranteed, and refunds based on performance dissatisfaction will not be issued.
• Fraudulent Activity: Accounts flagged for suspicious behavior are ineligible for refunds.

Additional Terms

• Administrative Fee: Refund requests made within 5 days of campaign launch will incur a 15% administrative fee on the total media budget.
• $2,500 from the initial deposit for account activation is non-refundable under any circumstances. The withheld Ad spend can be used for any campaign within the same advertiser account.
• Inactivity: Accounts inactive for 6 months or more will lose access to refunds.

Refund Request Procedure

To request a refund, contact our team via email or Telegram with campaign details. Refund requests must be submitted within 14 days of the campaign end date. Refunds will be processed within 7-14 business days.

• For cryptocurrency refunds, unused balances will be refunded based on the USD value at the time of deposit, regardless of cryptocurrency price fluctuations.

Final Statement

By using Blockchain-Ads, you agree to these terms. For further inquiries, please contact our support team.

For any specific request, please contact the Blockchain-Ads team via Telegram or email at contact@blockchain-ads.com.

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